Hi Steve,
How about we step back for a second? Let me understand your situation a bit better:
1 - Are you installing a new site or upgrading an existing one?
2 - Which steps have you followed so far to accomplish that? Which DNN packages did you use? If it is an upgrade, which version is it now and what version are you bring it to?
3 - Are you doing this on a shared hosting environment or on your own server?
4 - Is the site public that I could have a look?
Sorry for the questions, but that will help me paint the big picture here.
Thanks,
Aderson